General Terms and Conditions
The basic tariff price stated includes shower, toilet and kitchen facilities, open 24hrs for campers' convenience.
Wigwam® camping pods, bell tents and pitches are available between 2.30pm and 5.30pm on your day of arrival, unless previously arranged to suit both parties. People arriving after 5.30pm without prior warning cannot always be accommodated.
Cars are to be parked in the car park at all times. There is strictly NO access to the paddocks by car. Wheelbarrows are provided for each Wigwam® and Bell Tent. The tariff includes one car per unit (wigwam®, bell tent or tent pitch). Additional cars will be charged for at a rate of £4 per car per night.
Wigwam® camping pods, bell tents and pitches to be vacated by 10.30am prompt on your day of departure.
Well behaved dogs are welcome to stay at our site; you MUST however keep your dog on a lead and clean up after your dog at all times, as this is a working livestock farm. You will be asked to leave the premises without a refund if this condition is breached.
Only our firepits are allowed on site. You are not permitted to bring your own firewood. All firewood is to be purchased on site. You are not permitted to burn branches or any other debris you may find on and around the site. This is the property of the site owner.
Disposable BBQ’s are not permitted at any time on the site.
We regret it is not possible to arrange for supermarket deliveries to the site.
Code of Conduct: We expect all our Visitors to respect and look after the Site and the Wigwam® you are staying in. We also require you to respect your fellow Visitors and keep noise levels to a minimum before 7.30am and after 11.00pm. Music is permitted at a low level and turned off at 10pm prompt. We are a peaceful, relaxing, family site – not a party site.
We reserve the right to move guests to a differently named accommodation of the same level, unless a specific wigwam or tent is made known at the time of booking.
Guests are expected to leave their accommodation in a clean and tidy fashion. No rubbish, including food, is to be left inside or in the surrounding area.
Leaving early for whatever reason will result in a no refund policy.
The owners of the site are absolved of all liabilities for accidents, loss or damage to guests’ personal property.
The site owners reserve the right to ask guests not observing these T&Cs to leave without refunds with immediate effect.
It is expected that all guests have read and understood these T&Cs prior to arrival at our site.
Booking Terms & Conditions
Before confirming your booking at Penbugle Organic Farm Wigwams please take the time to read the information below. It includes vital information regarding cancellation policies and the amenities and services available at the Site, which will assist you with planning your holiday.
Payment Policy: To secure your booking, payment in full is required at the time of booking if the total cost is less than £100. Where the total cost is over £100, a 50% deposit is payable at the time of booking, with the balance due no later than 6 weeks before the beginning of your stay. Bookings made less than 6 weeks before the beginning of your holiday must be paid for in full at the time of booking. We do not accept provisional bookings, so please do not make a booking unless you are in the position to honour it.
Cancellation/No-Show Policy: In the event of cancellations or no-shows we do not offer any (either full or partial) refund. However, if more than 48 hours notice is given we may, at our discretion, offer an alternative date suitable to you, only if we have the availability to do so.
Travel Insurance: We strongly advise you to take out the appropriate levels of travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your holiday for any reason.
Complaints Procedure: We take all comments from guests seriously and in the unlikely event that you wish to make a complaint you can contact us by telephone or email and we will respond. We will try to resolve any issues as soon as possible.
Penbugle Organic Farm Wigwams will not be liable for any lost property or personal belongings.
Smoking is not permitted in the communal/facility areas or in the wigwam camping pods and tents.
The following T&Cs are to be upheld in addition to our usual T&Cs:
The group organiser is responsible for collecting all monies due to secure the booking.
Only guests originally booked are permitted to stay on site. Any other guests will be allowed on site at the owners’ discretion or with prior arrangement.
Music is permitted on site at a low noise level until 10pm, when you are asked to switch all music off as we are a low noise level policy site.